Leadership, support leads, trainers and operations, each person helps you and your client succeed.
Your role description sets out your main duties, skills and expectations. Ask your support lead for a copy.
You deliver the work; your client directs daily tasks; WorkmodeX supports, trains and handles employment matters.
Your client manager sets priorities, gives feedback and approves day-to-day decisions.
Clients provide clear direction, tools, access and a respectful working environment.
WorkmodeX handles onboarding, training, check-ins, pay, leave records and escalations.
If something can't be solved with your client, your support lead escalates it within WorkmodeX.
Task decisions sit with your client; employment, pay and conduct decisions sit with WorkmodeX.