Our main tool for quick chats, calls and team updates.
Used for email and calendar, keep both tidy and up to date.
For formal communication, approvals and anything that needs a record.
Some clients prefer Zoom for meetings, follow their lead.
Use Teams for WorkmodeX conversations and email for formal requests.
Use whichever platform your client prefers and keep a professional, friendly tone.
Be on time, mute when not speaking, camera on where expected, and come prepared.
Reply to chats within 15–30 minutes and emails within a few hours during working hours.
Share progress regularly so your client never has to chase you.
Set an out-of-office message for any leave, with a backup contact.
Keep your Teams status accurate, Available, Busy, Away or Offline.